Policy - Updated March 2016
Please inventory package contents immediately upon receipt.
We try very hard to accurately fill your order, but sometimes errors happen. In that case, we want to correct the problem.
We must be notified or shortages within 3 days.
Sorry, no returns on sale or clearance merchandise.
Coupon Code Policy: Online ordering only-sorry no phone orders. Please read this entire flyer before ordering. email: email@example.com if you have questions. All returns must be postmarked within 5 days of receipt and will incur a 20% restocking fee, coupon discount will be prorated over returned products. We do not refund shipping charges. Cannot be used on prior purchases or payments. Applies to in-stock items only-no rainchecks. Hurry for best selection. We reserve the right to refuse any order or discount at our discretion. All sales final on clearance items-no returns. Payment must be made at time of purchase. Coupon has no cash value, limit one coupon per order. Does not apply to special or custom orders, complete guitars, previous sales, backordered or out of stock products.Mail Order policy for checks or money orders: There is an option at shopping cart checkout for mail-in payments from USA addresses. Payments must be received within 5 days of placing an order. Please reference your name and order # or send a copy of the order receipt with payment. Checks must clear before we ship your parts. Coupon Codes may be used with mailed payments if the order is placed before the coupon expiration date.
Website Policy for 2016: If you need to return something, please contact
us first for authorization. Because we are liquidating most of our stock in
a pre-retirement sale, most items are not returnable. There is a 20% restocking
fee on returns, this also applies to any cancelled
order than has been processed, whether shipped or not. There is a 5% restocking
fee on exchanges to cover handling costs. No returns on books, tapes, CDs, DVDs
clearance/closeouts or electronics, including wired pickguard assembly.
Here is what you need to do:
Item(s) must be unaltered, in the original packaging and include a copy of the invoice. Standard First Class Mail with Delivery Confirmation is an easy way to return small parts. The envelope the parts came in can be reused in most cases by crossing out your address, removing the postage label and turning it over for addressing. If the item is defective please include that information. If the value of the return is over $50 please insure it. Save your return mailing receipt in case of loss by the shipping/mailing company. If you drill holes in necks or bodies or alter them in any way there will be a minimum 25% restocking fee. You will be charged accordingly for missing, broken, or substituted components of the returned parts. You will not be credited for the return until we receive it.
*Return Exceptions: If you are ordering a one-of-a-kind custom made item it may not be returnable unless defective. You will be notified of this fact before we accept the order. Return of Custom Ordered lacquer finished bodies will incur a minimum 25% restocking fee.
In the unlikely event that your package arrives with the box damaged please check it carefully and notify us right away if there is a problem. Save the original packaging! Do not send it back to us without notifying us first. If it was sent via UPS we will call them and ask that they pick it up from you. They will take it to their damage assessment center and contact us.
About vintage style finishes: Lacquer finishes, whether they are new or 30 years old should not be exposed to plastic products, vinyl (don't lay it on top of a guitar bag or on a car seat), bug spray or extremes of hot and cold. We ship our finished bodies or complete guitars without the use of Styrofoam, bubble wrap or "cookies" whenever possible. Bubble wrap is extremely harmful to lacquer finishes! It doesn't even have to touch a finish to harm it. If your metal guitar stand uses non-surgical (plastic) tubing on areas that touch the guitar body or neck, cover the plastic parts with a scrap of old T-shirt or toweling or a stand "bra" (we carry these). Do not leave any guitar in a hot car in the summer or in an unheated garage in the winter. Extreme changes of temperature are hard on any guitar, regardless of brand name, age or finish type.
About Pickguards: Please do not remove the protective plastic coating until you are sure the pickguard fits your guitar. Altered pickguards cannot be returned. Don't use guitar polish, water or other liquids on aged plastic or hardware. Guitar polish should be sprayed on the cloth, not directly on the guitar. Aged plastics will acquire gray smudges if hands are dirty, sweaty or wet. We recommend having clean, dry hands when installing your pickguard, pickup covers & knobs or doing any work on the guitar.
Guitar assembly and replacement parts: "Trial Fit" neck to body and all other parts in their proper places before drilling holes, painting or doing final assembly. This is very important and not a waste of time! Neck fit can vary due to wood expansion and contraction, years of use, paint build up, manufacturing machine tolerance, etc. To prevent damage to your instrument, don't over-torque mounting screws, always use hand tools. Power or battery operated tools are not recommended.
Disclaimer: Gregg Rogers Guitars/Summer Moon Music Products is not responsible for any accidents, damage or personal injury that may occur when installing or using parts, whether to yourself, others, or an instrument you are repairing or building. Warranty period is limited to 10 days from receipt of purchase. No other warranty or replacement of parts or instruments purchased from Gregg Rogers Guitars applies or is implied. "Aged" parts may have a shortened life span. Installation or replacement of stringed insrument parts may require the services of a licensed repair shop or trained luthier. It is the purchaser's responsibility to determine whether they have the necessary skills to do the job or if a professional is needed. We will not replace parts damaged during installation. Any modification to products purchased from us voids all warranties or replacement of the product, including warranties from various manufactuers, such as Duncan, Fender, etc. We do not reimurse for labor charges under any circumstances. By placing an order, either online, in person, by mail or fax, via direct payment through PayPal.com or by phone you are agreeing to all the terms listed on this page.
All shipping costs are the responsibility of the purchaser and are not refunded.
Gregg Rogers Guitars
- 32069 Lyman Hamilton Hwy, Sedro-Woolley, WA 98284
email: firstname.lastname@example.org Voice mail: 360/826-3157
Here's an example of what's not covered by warranty, unless the shipping company did it during transit. No, it wasn't an accident, just a momentary lapse in judgement.